Logo

FREQUENTLY ASKED QUESTIONS

Got Questions? We've Got Answers.

Everything you need to know about using Med Melanin.

Med Melanin is a preventative health platform built with and for Black, Indigenous, racialized and newcomer women and caregivers. It helps you advocate for your care. You log what you're feeling between visits, and we turn it into a nurse-reviewed advocacy report with questions to bring to your next appointment.
No, we don't diagnose or connect you with doctors. Instead, we provide tools to help you track and document your health history, so you can advocate for yourself during medical visits.
You log your symptoms, and our platform organizes them into a clear, structured report. This makes it easier to track patterns and communicate with healthcare providers.
A registered nurse reviews your log and prepares a summary of what you have recorded. You'll receive a report that you can download and share with your doctor.
You get your advocacy report the same day. A registered nurse reviews it and follows up within one business day. A notification will alert you when it is available.
Absolutely. Your data is encrypted and protected under strict privacy policies. We never share your personal health information without consent.
There is no cost to you through your clinic.
Yes! Every symptom log generates a downloadable report that you can print or save for future use.

Still need help?

Can't find what you're looking for? Our support team is here to help.

Contact Support